Response times: General questions within 2 business days · Safety concerns within 4 hours · Technical issues within 1 business day
General Questions
Questions about how Learnest works, the matching process, or anything else.
Message sent! We'll get back to you within 2 business days.
Technical Issues
Something not working on the platform? Tell us what happened and we'll look into it.
Message sent! We'll look into it within 1 business day.
Safety Concerns
If you have a concern about a tutor, student, or session — report it to us right away. We take safety seriously.
Message sent! Our team will review this within 4 hours.
Financial Aid Appeals
If your Learnest Cares application was denied and you believe it was in error, you can appeal within 30 days.
Appeal received! We'll review it and respond within 2 business days.
Checking on a Learnest Cares application?
Use our application status tool — no email needed. Just enter your Application ID and parent email.
Check application status →